Returns & Exchanges
At Bokksu, we strive to ensure you love your authentic Japanese snacks and gifts; however, due to the perishable nature of our food items, we generally cannot accept returns but will provide replacements for damaged or missing goods.
Review Policy
Verify that your item is eligible for a claim by ensuring it was reported within 14 days of the delivery date.
Contact Support
Reach out to our customer experience team with your order number and clear photos of any damaged products or packaging.
Verification Process
Our team will review your submission and determine if a refund or a replacement shipment is the appropriate resolution.
Resolution Delivery
Once approved, your replacement box will be shipped out immediately, or a credit will be applied to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing